Responsibility Towards Social Community

Local Hiring

The Company always supports the welfare of the local community as the commitment is realized through the recruitment of local workers who live in areas where the Company’s branch offices are located.

Financial Literacy and Inclusion

To increase public access to a product, institution, or financial service in accordance with POJK No.76/POJK.07/2016 concerning Increasing Literacy and Inclusion in the Financial Services sector for Customers and/or Communities, the Company consistently carries out several programs related to financial literacy and inclusion.

Responsibility Towards Customers

The Company always maintains a good relationship with its customers by providing various information regarding products and services and adequate customer complaint facilities. In addition, the Company also consistently conducts financial literacy and inclusion activities for customers so that they, especially new customers, are able to gain a deeper understanding of financial products, especially those related to financing.

The Company will also continue to develop new products according to the needs of customers in the corporate and retail segments as well as the establishment of a committee for customer service and customer complaint handling through a structure that was formed in 2017, the Customer Experience Committee.

In order to improve customer satisfaction, the Company also provides a channel to answer questions, complaints, suggestions, and criticism from customers in the form of customer complaint services guided by OJK Regulation No. 01/POJK.07/2013 concerning Consumer Protection in the Financial Services Sector and OJK Circular No. 2/SEOJK.07/2014 concerning Service and Settlement of Consumer Complaints on Financial Service Business Operators as well as other relevant laws and regulations.

There are several media platforms for customer complaints such as Hotline, Complaint SMS, Complaint Email, and the “Contact Us” menu on the official website of the Company.